Warranty & General Information
Day-Long Saddle Guarantee
Any Custom fitted “Day-Long” Saddle found not to provide satisfactory comfort after the break-in period may be returned for a full refund of the purchase price provided Russell Cycle Products is notified within a 8 month period and allowed at least two chances to adjust the seat for any condition Russell Cycle Products deems correctable within the 8 month period. (Please refer to Day-Long vs Sport page for Sport seat warranty)
Our buyback guarantee is for stock OEM seat pans only. Aftermarket seats, seats sent without foam or seats that are altered from stock, are not included in the Buy-Back portion of the warranty. All seat shipments must include stock foam or additional charges will apply.
There will be a 35% restock charge if you apply for a refund without fulfilling the 2 adjustment requirements stated on your warranty. A 22% restock charge will apply if only 1 adjustment is completed.
If proper pictures and information were not submitted with original order then your buy-back warranty will be voided. Pictures submitted must be on the seat shipped for your build. Please check the price list for non-refundable items. Shipping charges and ride-in fees are not refundable.
The buy-back portion of the warranty does not include “ground-reach” issues. We are very upfront about the fact that our seat will raise your ground-reach by 1 1/2″ to 2″. Adjustments/Modifications can usually be made to improve your ground reach after the break-in period, but these will affect the comfort level of your seat and void your comfort guarantee.
Materials and Workmanship are guaranteed for 18 months from purchase date. Any failure, except upon our finding of damage due to accident, neglect or abuse, will be repaired or replaced free of charge upon return to Russell Cycle Products. This includes, but is not limited to: boot scuffs, abnormal wear caused by riding suits, placing any sticky substance on the seat material (tape, velcro, etc) or improper maintenance. If you remove your cover or tamper with your Saddle, your warranty will be voided.
Comfort Adjustment verses Modification
A comfort adjustment is any change Russell Cycle Products implements to prevent a slide forward situation, relieve uncomfortable pressure, widen/modify pocket, or a slight adjustment in forward or aft position. (no more than 1/2″ in either direction)
A ground reach adjustment is a change to the nose or wings of the seat to get your feet/heel closer to the ground. This adjustment can and will affect the comfort of your seat and may void the buy-back portion of your warranty.
A modification is any major change that you may request that constitutes a cover change or replacement, any modification that was not originally requested on your order form, or any requests that do not fall within our normal building parameters. These changes are not considered a warranty item and will be charged for accordingly. They may also void the buy-back portion of your warranty.
Your Seating Position
Your seating position pictures that are required with your order are a very important aspect of your seat build. It is critical that you are in the exact position where you want the pocket placed. Pay attention to where you are sitting while riding. Many people move to a different position for still pictures verses a moving position. These pictures are what the builders use for your saddle placement and to place you in the best ergonomic position.If you request a major move from your original position it will be considered a modification and you will be charged.
Any adjustments or modifications must be scheduled as stated on your warranty papers. The break-in period is critical. There are spring tensioners that will loosen slightly along with foam resiliency. If you ship your seat for an adjustment without prior notification you will not have a priority position and we can not guarantee a return time. We generally will want to get some pictures of you on your Day-Long Saddle for any adjustments. It will be necessary for you to call and talk to your builder before shipping. Your builder will notify you of the pictures he will require.
Russell Cycle Products policy on adjustments is as follows; It is the customers responsibility to ship the seat to our factory after you have been scheduled. Russell Cycle Products will preform the adjustment and pay for return shipping.
The Day-Long Suspension Saddle is designed in a way to provide total support. A slight adjustment in the way you stop is required. On some models you will need to shift forward out of the pocket to get your feet down. This is a slight adjustment that once implemented will become second nature and before long will be automatic for you. If you are having difficulty reaching the ground on your stock seat, we will not be able to lower you. The Day-Long Saddle will raise you up and may not be the correct style seat for you. We can manufacture a Day-Long Sport Saddle for customers with this problem. It will not provide the same comfort as the suspension saddle, but will be a great improvement over the stock seat.